Website Pacific Science Center

Purpose/ Summary: Provide engaging and inspiring informal science education and out of school time opportunities for families and youth (PreK-12th grades, 3-17 years of age) that enhance participants’ experiences with Pacific Science Center through programming that operates in a sustainable way, both fiscally and environmentally.

Supervisory Responsibilities: Supervises Youth & Family Program Department Supervisors, Specialists, and Coordinators

Essential Duties and Responsibilities:

Define and lead implementation of the goals and strategies for Youth & Family Programs, including Camps for Curious Minds, Parents’ Night Out programs, Girls’ Night Out workshops, weekend programs, and other programs as developed, with input from other staff.
Maintain and evaluate existing partnerships and seek out new and innovative programs and partnerships.
Sustain awareness of participant and community needs, adapting existing programs to better suit those needs while balancing current popular trends and interests in the market with science content when planning program themes.
Oversee the development of lesson plans and curricula to ensure quality of content and use of best practices in informal education teaching and presentation with a focus on inclusion, diversity, equity and access.
Create and maintain an accurate budget for all programs and maintain accurate records and account balances including the completion of revenue reports, monthly transfers and purchasing records.
Direct the hiring of seasonal program staff and manage staff expectations and performance through training, observation, advising and mentoring, staff evaluations, disciplinary actions and HR procedures.
Ensure quality control of parent/participant communication materials including the registration process (with the Sales Department), confirmation letters or pre-visit materials, and daily camp letters.
Develop seasonal staffing models, logistical systems, and new program components to ensure efficient and effective program support responsive to customer feedback and seasonal changes in exhibits, events and program needs.
Collaborate with the Marketing team in the development of marketing materials and marketing strategies.
Maintain internal partnerships with other PSC departments and divisions to ensure the success of Y&FP programs and to foster the development of collaborative programming.
Respond in a timely manner to program participant’s and parent’s questions and concerns.
Anticipate potential areas for concern and address them before they become problems.
Maintain a leadership role in appropriate cross-divisional and cross-departmental initiatives.
Maintain accurate records of program attendance and confidential participant files.
Serve as a member of the Science Engagement & Outreach leadership team.
Deliver programs and model appropriate and effective facilitation techniques for staff and volunteers.
Position Requirements: Knowledge, Skills, Abilities

Knowledge of:

Best practices related to informal education, summer camp, and/or out-of-school time programs
Large metro area out-of-school time programming trends
Personnel management and staff coaching best practices

Building and maintaining partnerships
Supervise and support staff and volunteers, responding appropriately to the varying professional needs of individual staff
Work effectively and respectfully with people from different cultural backgrounds.
Flexibility and the ability to remain calm and adapt to a rapidly changing environment
Excellent customer service skills; be approachable and use welcoming body language and demeanor.
Situational awareness and creative problem solving.
Multitask and prioritize with sound judgment, including ability to organize around multiple projects.
Writing and tracking department level budgets
Contract administration and budget tracking and reporting
Ability to:

Ensure guests of all ages and from diverse backgrounds are welcomed and served in a manner that makes their visit positive, memorable and consistent with Pacific Science Center’s mission, vision, and values
Approach each guest interaction individually and without expectation or judgement of content knowledge, level of interest, or background in science
Take initiative and act independently, as well as with a team
Quickly learn and apply new content, policies and procedures

Bachelor’s Degree or equivalent experience in STEM, education, or informal education field
Two years’ supervisory experience
Experience developing and managing contracts and budgets
Valid driver’s license or willingness to obtain one and good driving record including no moving violations in the past three years
Work flexible shifts as programs are scheduled, including evenings and weekends and holidays especially over the summer and during the holiday season in December.

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