• Full Time
  • Seattle

Website thenordicmuseum National Nordic Museum

Position Overview
The Donor Services Representative is responsible for basic membership processing, renewal, retention, and reporting, as well as maintaining member, donor, and constituent information in our CRM (Salesforce, Ticketure, Elevate). The Donor Services Representative will provide primary support to the Development Officer.
Essential Job Functions
• Accurately record gift information in membership database.
• Use database to process memberships and contributions.
• Prepare and distribute membership renewals.
• Perform database searches, queries, and exports, produce mailing labels, letters, etc.
• Regularly and consistently update constituent records with address changes, relationship changes, documents, merging accounts, etc.
• Support membership events as needed.
• As a member of the Development team, represent the Museum at community events and meetings; build and maintain strong relationships with staff, trustees, donors, prospects, volunteers, and others.
Other Skills/Abilities
• Excellent oral and written communication skills
• Strong writing and analytical skill.
• Highly organized and detail oriented.
• High level of individual initiative, including ability to work with limited supervision and resolve practical problems independently.
• Excellent organizational skills, the ability to consistently meet deadlines, and produce a quality work product within tight time constraints.
• Effective listening and interpersonal skills.
• Collaborative attitude and ability to work in a team environment.
• Ability to work with donors, members, the public and co-workers professionally and support management decisions in a positive, professional manner.
• Effective listening and interpersonal skills.
• Collaborative attitude and ability to work in a team environment.
• Ability to maintain confidentiality and exercise high level of diplomacy.
• Ability to motivate self and prioritize tasks.
• Adaptable to changing business situations and environments.
• High school graduate or equivalent education/experience.
• Minimum 1-year related data entry and/or customer service experience.
• Proficient in Microsoft Office including Word, Outlook, Excel, Publisher, and PowerPoint
• Proficient in Salesforce or comparable CRM software

Hourly Rate: $20. To apply, please submit cover letter and resume to hr@nordicmuseum.org, with “Donor Services Representative” in the subject line.

To apply for this job email your details to hr@nordicmuseum.org