Website Washington State Department of Enterprise Services

$15.01 – $19.37 Hourly

Civic Education Guide
(Tour & Information Services Coordinator 1)

Do you enjoy engaging and educating people of all ages? Do you enjoy presenting relevant and meaningful civic education information that will promote thoughtful and participatory citizenship in state government? Do you just enjoy educating, engaging and interacting with K-12 students, teachers and parents in a dynamic and historical setting?

Who we are:
The Department of Enterprise Services’ (DES) mission is “strengthening the business of government.” DES does this through its vision of delivering high quality, cost effective support services, policy and governance to state government and other public entities so they can focus on their core missions. DES’s goals are to offer expertise in facilities & capitol grounds management, acquisitions, training & support, and various shared services. We relentlessly pursue our strategic drivers: satisfied customers, healthy team culture and a financially healthy organization. We value Respect, Integrity, Excellence, Diversity, Equity and Inclusion. We seek new team members who share our commitment to be an equity-driven and antiracist organization. We listen to customers and team members to understand what they need and expect. We promote creativity, learning and improvement to meet those needs and adapt to the ever-changing business environment. We measure our results and seek feedback to improve our performance.

Who we are looking for:
The Civic Education Guide works within the State Capitol Visitor Services program and conducts guided informational and educational tours of the Capitol campus. You must be personable and comfortable coordinating and speaking in front of large and small groups and able to assist with campus events. You must also be able to conduct in-person and virtual tours of the capitol campus and take on some planning and development responsibilities as they relate to virtual tours.

Why you should join us:
You’re educating future citizens. As a Civic Education Guide for the Washington State Capitol Visitor Services, you will be educating and guiding future Washington State citizens. You will guide students from all over the state as they visit their state’s capitol in-person or virtually as they learn the importance of state government.
You can help make a difference. Your professional presentation skills will allow you to make a difference in the lives of countless visitors who enter the Washington State Capitol Building, seeking information on government and building history and architecture. You will impart to them important and relevant information on civic education and history that may have a profound impact on their future.
You’ll never get bored! You will work in a fast-paced environment with like-minded trained and dedicated tour professionals. In Visitor Services, we all come together as a team to collaborate, plan, coordinate and deliver a high-quality civic educational experience for students and adults.

The Department of Enterprise Services also offers:
A great total compensation and benefits package;
Paid Vacation, Leave, and Holidays;
A healthy work/life balance, which may include flexible work schedules, teleworking, and an Infants in the Workplace Program;
An agency-wide commitment to diversity, equity, inclusion and respect, and leaders who encourage all employees to bring their authentic selves to work;
Access to several state business resource groups including the Rainbow Alliance and Inclusion Network, Veteran Employee Resource Group, Latino Leadership Network, Blacks United in Leadership and Diversity, Disability Inclusion Network, and Washington Immigrant Network;
Supported growth and development opportunities; and
Opportunities to serve your community through meaningful work.

Some of what you will enjoy doing:

Conduct guided in-person and virtual tours of the Capitol campus, buildings, and grounds for large and small groups. Groups may be made up of K-12 school children, teachers, parents, adults, international, senior citizens and VIP visitors.
Act as a representative of the State to visitors. Welcome, assist, and escort individual and group visitors to the Capitol Campus.
Provide information, explanations, directions and guide services for the capitol campus.
Conduct tours for visitors with disabilities and/or special needs which includes being familiar with ADA accessible entrances and exits of campus facilities, understanding accessibility and accommodation needs of individuals and groups, and assisting with vehicle loading, unloading and parking.
Be familiar with the technology used to conduct virtual tours. Know the common glitches of the software and equipment used to conduct virtual tours and know how to fix them.
Be familiar with Washington State government and history. Expand personal scope of knowledge of Washington State Capitol Campus history and continue to expand knowledge base.
Maintain a good working relationship with all Visitor Service staff and partners to ensure program goals and objectives are met. Carry out program development and special project tasks.
Assist the Tour Supervisor in determining areas of improvement as relates to tours.
Develop create and innovated methods to expand and improve tour offerings.
Conduct research and carry out special projects.
Execute all enhancement projects related to virtual and self-guided tours.
Encourage open communication and practice and promote teamwork.
Develop tour plans to assist with tour group management, traffic flow, ingress/egress and ensure that in-person tours can visit all tour locations. Ensure the safety of tours.
Determine best pedestrian routes and room reservation times to minimize conflicts with other groups, events, and government business.
Document tour plans and room reservations via tour scheduling books to avoid conflicts.
Coordinate with the Tour Services Coordinator to ensure all activities requests are accurate and complete.
Provide logistical support and safety enhancement to the tour program.
Greet scheduled tour bus arrivals, providing directional assistance, organizing and stowing of group lunches, and related support as needed.
Follow safety policies and other standards established to maintain a safe work environment.
Assist with directing tours in progress away from events, and crowds.
Conduct building evacuations based on set guidelines in the event of a building alarm.
Account for scheduled tour groups after a building evacuation and reports status to emergency personnel and Visitor Services Program Manager.

Work Environment:
These positions work within the State Capitol Visitor Services program and conduct guided informational and educational tours of the Capitol Campus and surrounding buildings. Travel between buildings maintaining control of large groups of people, sometimes in inclement weather is required. The incumbents must be able to stand and/or walk up to three hours at a time on hard floor surfaces, and walk up and down stairs (sometimes up to four flights of stairs at a time). These positions maintain order and management of large groups of up to 50 individuals or more and must be able to speak clearly and effectively for long periods.

Work Details:
This is a part-time position, working an average of 25 hours per week. A typical work day is from 9am to 2pm. This is a seasonal permanent position. Our season runs six months from December/January to May/June, but employees wishing to return for another season do not need to apply again. This is a benefit eligible position during your working season.
Required Qualifications:

At least three (3) years of volunteer or paid tour, teaching or public speaking experience.

To apply for this job please visit